• Express delivery and free returns within 2 days

Shipping Policy

Welcome to Smuddles. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 3-5 business days after payment confirmation.
  • Orders are not processed or shipped after 9:00 P.M.
  • During sales, festive seasons, or new launches, processing times may be slightly longer.

Shipping Timeline

Estimated delivery timelines:

  • Within India: 3–7 business days
  • Remote locations: 5–10 business days

Delivery timelines may vary depending on courier availability and location accessibility.

Shipping Charges

  • Free shipping on orders above ₹999.
  • A standard shipping fee will apply to orders below the free shipping threshold.
  • Shipping charges, if applicable, will be displayed at checkout.

Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email/SMS
  • Tracking details and courier information

Customers can track their package using the provided tracking link.

Delivery Delays

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier disruptions
  • Public holidays
  • Unexpected operational issues

We appreciate your patience in such situations.

Incorrect Address

Please ensure that your shipping address and contact details are accurate while placing the order.
Smuddles is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact our support team within 48 hours of delivery or expected delivery date with:

  • Order number
  • Photos of the damaged package/product (if applicable)

We will work with the courier partner to resolve the issue as quickly as possible.

International Shipping

Currently, we ship only within India. International shipping may be introduced in the future.

Contact Us

For shipping-related questions or support, please contact us through our official customer support channels available on Smuddles.